Work through the following:
- Login to CloudSOC Tenant at https://app.elastica.net (Or https://app.eu.elastica.net if your tenant is in the EU database)
- Click the Settings gear icon in the upper-right corner
- Open CloudSOC SpanVA > Click Status Monitor tab
- Review the name of the SpanVA to reset the password
- Confirm that SpanVA is in Active status
- Click the name of the SpanVA to view the details window
- Click the Reset SpanVA Password
Note that this method of changing the password from the Cloud takes a few minutes to sync to the SpanVA