Administrator locked out of SpanVA

Products

• CASB Security Standard
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

Administrator no longer able to remember their password and locked out of SpanVA. 

Environment

SpanVA

Resolution

Case 1: SpanVA is not integrated with Broadcom Login

Work through the following:

1. Login to CloudSOC Tenant at https://app.elastica.net (Or https://app.eu.elastica.net if your tenant is in the EU database)
2. Click the Settings gear icon in the upper-right corner
3. Open CloudSOC SpanVA > Click Status Monitor tab
4. Review the name of the SpanVA to reset the password 
5. Confirm that SpanVA is in Active status 
6. Click the name of the SpanVA to view the details window
7. Click the Reset SpanVA Password

Note that this method of changing the password from the Cloud takes a few minutes to sync to the SpanVA

 

Case 2: SpanVA is integrated with Broadcom Login

• Reset the password through the "forgot password" flow on Broadcom Login page.

Note: more information can be found on this TechDoc around Configuring the CASB OIDC Broker for Broadcom Login