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Common Instalation/Configuration problems with Information Centric Tagging
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Article ID: 172852
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Updated On:
Products
Information Centric Security
Issue/Introduction
User wants to know common Instalation/Configuration problems with Information Centric Tagging
Resolution
Check ICT correct operation
Ensure ICT databases are in place and the SQL server is accessible, use SQL Management Studio.
ICT site and service errors are logged to a file under the User profile running the application pool (ICT service account).
Ensure error logging is on by changing Web.Config keys “DebugMode” to “1”.
Use a tool to get more logging information (e.g.: debugview)
Check: %USERPROFILE%\AppData\Local\Temp\rightswatch_<app>.log file for further details.
Check ICT services correct operation.
Using Internet Explorer locally (running under the identity of a credentialed user) invoke the ICT server web-service to test it: