Common Instalation/Configuration problems with Information Centric Tagging
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Article ID: 172852
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Updated On:
Products
Information Centric Security
Issue/Introduction
User wants to know common Instalation/Configuration problems with Information Centric Tagging
Resolution
Check ICT correct operation
- Ensure ICT databases are in place and the SQL server is accessible, use SQL Management Studio.
- ICT site and service errors are logged to a file under the User profile running the application pool (ICT service account).
- Ensure error logging is on by changing Web.Config keys “DebugMode” to “1”.
- Use a tool to get more logging information (e.g.: debugview)
- Check: %USERPROFILE%\AppData\Local\Temp\rightswatch_<app>.log file for further details.
- Check ICT services correct operation.
- Using Internet Explorer locally (running under the identity of a credentialed user) invoke the ICT server web-service to test it:
- Check Integrated authentication options are configured correctly:
ICT Module Name
|
Authentication
|
ICT Administration console
|
Windows Authentication
|
ICT Webservice
|
Windows Authentication
|
ICT Monitoring
|
Windows Authentication
|
ICT Mobile Mail
|
Windows Authentication and Anonymous authentication
|
ICT Mobile Service
|
Windows Authentication
|
ICT OWA Webservice
|
Windows Authentication and Anonymous authentication
|
For OWA, check:
- On a CAS server, check Windows\Temp\rightswatch.log file
For Mobile:
- [Send and receive logs] Mobile generate a log for the user on the root of the disk - c:\rightswatch-bb-logs\[username]
- [Send logs] C:\user\[username]\AppData\Roaming\Watchful Software\RightsWATCH\debug-logs
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