User cannot classify information correctly
Article ID: 172849
Updated On:
Products
Information Centric Security
Issue/Introduction
User cannot classify information correctly
Resolution
If you are testing RMS / ICT and you are unable to classify documents, please check the following settings:
- Office version (it should be Professional plus or above to support IRM functionalities)
- Make sure you can use the native IRM option on Office applications (this can only be achieved without RightsWATCH installed or with it disabled)
- SCP is correctly registered without the :443 on the addresses (this is checked on the AD RMS console)
- User can access RMS server
- DRM and MSIPC folders are being created under %localappdata%\Microsoft
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