User cannot classify information correctly

Products

• Information Centric Security

Issue/Introduction

User cannot classify information correctly 

Resolution

If you are testing RMS / ICT and you are unable to classify documents, please check the following settings:

• Office version (it should be Professional plus or above to support IRM functionalities)
• Make sure you can use the native IRM option on Office applications (this can only be achieved without RightsWATCH installed or with it disabled)
• SCP is correctly registered without the :443 on the addresses (this is checked on the AD RMS console)
• User can access RMS server
• DRM and MSIPC folders are being created under %localappdata%\Microsoft