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User cannot classify information correctly
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Article ID: 172849
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Updated On:
Products
Information Centric Security
Issue/Introduction
User cannot classify information correctly
Resolution
If you are testing RMS / ICT and you are unable to classify documents, please check the following settings:
Office version (it should be Professional plus or above to support IRM functionalities)
Make sure you can use the native IRM option on Office applications (this can only be achieved without RightsWATCH installed or with it disabled)
SCP is correctly registered without the :443 on the addresses (this is checked on the AD RMS console)
User can access RMS server
DRM and MSIPC folders are being created under %localappdata%\Microsoft