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Error Contacting the Webservice

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Article ID: 172824

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Updated On:

Products

Information Centric Security

Issue/Introduction

Getting an Error Contacting the Webservice and/or the plugin is taking to long to load 

Resolution

Open regedit.exe and verify the registry key HKEY_LOCAL_USER/Software/Watchful Software/RightsWATCH/webservice points to the correct webservice.  If it does not, correct it and try again.
Also check: HKEY_LOCAL_USER/Software/Wow6432Node/Watchful Software/RightsWATCH/webservice