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Email is automatically classified and the user isn't able to change the classification

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Article ID: 172821

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Updated On:

Products

Information Centric Security

Issue/Introduction

Email is automatically classified and the user isn't able to change the classification. 

This also occurs when saving a file in other applications, like Word, Excel, PowerPoint

Resolution

  • Check Automatic Classification Rules on the server configuration
  • Inform the user of the ability to see the Automated Rules in Outlook and check with the Client if the Rules are configured properly
  • Inform the client of the possibility of adding a warning when automated rules are applied