Information Centric Tagging Client Configuration error codes
Article ID: 172820
Updated On:
Products
Issue/Introduction
If the client is unable to get configuration, rules or watermark definitions, it might be having some problems in the back-end.
Resolution
In order to troubleshoot this, you might need to open the configuration XML files according to the problema you are getting - not getting classifications, rules, watermark.
If you are not being able to gt configuration at all, you can get the same xml content by executing the Testing the ICT WebService and extract the base64 configuration from there.
If you decrypt the base 64 blocks, you will get:
- <Cfg> - configuration
- <Wmsr> - watermarks
- <Rls> - Rules
- <BPM> - Copy Paste control
With this information, at the end of the document / XML block you will see a <ec> entry. This one will give you the information about the error code according to the below table:
Configuration errors (Cfg)
| ID | Error |
| 0 | UNKNOWN_ERROR |
| 1 | NO_ERROR |
| 2 | VERSION_NOT_SUPPORTED |
| 3 | ON_CLASSIFICATIONS |
| 4 | ON_SCOPES |
| 5 | ON_COMPANIES |
| 6 | ON_ROLES |
| 7 | ON_POLICIES |
| 8 | ON_LICENSES |
| 9 | ON_SINGLE_VALUES |
| 10 | CLIENT_CFG_IS_CURRENT |
| 11 | ON_PARSING_REQUEST |
| 12 | CONNECTING_TO_DB |
| 13 | ON_READ_DB |
Rules error (Rls)
| ID | Error |
| 0 | UNKNOWN_ERROR |
| 1 | NO_ERROR |
| 2 | VERSION_NOT_SUPPORTED |
| 3 | ON_GET_RULES |
| 4 | NO_RULES |
| 5 | CLIENT_CFG_IS_CURRENT |
| 6 | CONNECTING_TO_DB |
| 7 | ON_READ_DB |
Watermark error (Wmrs)
| ID | Error |
| 0 | UNKNOWN_ERROR |
| 1 | NO_ERROR |
| 2 | VERSION_NOT_SUPPORTED |
| 3 | ON_GET_WMS |
| 4 | CLIENT_CFG_IS_CURRENT |
| 5 | CONNECTING_TO_DB |
| 6 | ON_READ_DB |
Copy Paste control error (BPM)
| ID | Error |
| 0 | UNKNOWN_ERROR |
| 1 | NO_ERROR |
| 2 | VERSION_NOT_SUPPORTED |
| 3 | ON_GET_BLOCK_PASTE_MESSAGES |
| 4 | CLIENT_CFG_IS_CURRENT |
| 5 | CONNECTING_TO_DB |
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