ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Information Centric Tagging Client Configuration error codes

book

Article ID: 172820

calendar_today

Updated On:

Products

Information Centric Security

Issue/Introduction

If the client is unable to get configuration, rules or watermark definitions, it might be having some problems in the back-end.

Resolution

In order to troubleshoot this, you might need to open the configuration XML files according to the problema you are getting - not getting classifications, rules, watermark.

If you are not being able to gt configuration at all, you can get the same xml content by executing the Testing the ICT WebService and extract the base64 configuration from there.

 If you decrypt the base 64 blocks, you will get:

  • <Cfg> - configuration
  • <Wmsr> - watermarks
  • <Rls> - Rules
  • <BPM> - Copy Paste control

 

With this information, at the end of the document / XML block you will see a <ec> entry. This one will give you the information about the error code according to the below table:

Configuration errors (Cfg)

ID Error 
0 UNKNOWN_ERROR
1 NO_ERROR
2 VERSION_NOT_SUPPORTED
3 ON_CLASSIFICATIONS
4 ON_SCOPES
5 ON_COMPANIES
6 ON_ROLES
7 ON_POLICIES
8 ON_LICENSES
9 ON_SINGLE_VALUES
10 CLIENT_CFG_IS_CURRENT
11 ON_PARSING_REQUEST
12 CONNECTING_TO_DB
13 ON_READ_DB

 

Rules error (Rls)

ID Error 
0 UNKNOWN_ERROR
1 NO_ERROR
2 VERSION_NOT_SUPPORTED
3 ON_GET_RULES
4 NO_RULES
5 CLIENT_CFG_IS_CURRENT
6 CONNECTING_TO_DB
7 ON_READ_DB

 

Watermark error (Wmrs)

ID Error 
0 UNKNOWN_ERROR
1 NO_ERROR
2 VERSION_NOT_SUPPORTED
3 ON_GET_WMS
4 CLIENT_CFG_IS_CURRENT
5 CONNECTING_TO_DB
6 ON_READ_DB

 

Copy Paste control error (BPM)

ID Error 
0 UNKNOWN_ERROR
1 NO_ERROR
2 VERSION_NOT_SUPPORTED
3 ON_GET_BLOCK_PASTE_MESSAGES
4 CLIENT_CFG_IS_CURRENT
5 CONNECTING_TO_DB