Error "Your machine isn't set up for Information Rights Management"

Products

• Information Centric Security

Issue/Introduction

IRM was not automatically configured and you are not able to encrypt documents using RMS sharing app and/or ICT

Resolution

1. Send a encrypted email/file to the user with this problem(Opening an encripted email will configure IRM for Office automatically)

If that don't works follow this steps:

1. Uninstall ICT and AD RMS Sharing app. 
2. Download Full RMS sharing app client from here and install it:
   1. https://www.microsoft.com/en-us/download/details.aspx?id=40857
3. Delete ICT folder located at C:\Users\%username%\AppData\Roaming\Symantec Corporation\ICT.
4. Reset DRM / MSIPC configurations following this guide(manual steps or automated using a script as you prefer):
   1. User can classify information but cannot consume it / Reset AD RMS Client                                                                                                                   
5. Encrypt a file using AD RMS Sharing app, Azure RMS login window, login with your credentials.
6. Install ICT.