search cancel

Unable to ping-test SpanVA system

book

Article ID: 172806

calendar_today

Updated On:

Products

CASB Security Standard CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

Opened CMD prompt; attempted to ping-test the SpanVA system and received complete packet loss return with the following time-out response:

Request timed out

Cause

Confirmed ICMP is disabled on SpanVA systems.

Environment

CloudSOC v2.x

Resolution

Working as designed.

Attachments