Unable to ping-test SpanVA system

Products

• CASB Security Standard
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

Opened CMD prompt; attempted to ping-test the SpanVA system and received complete packet loss return with the following time-out response:

Request timed out

Cause

Confirmed ICMP is disabled on SpanVA systems.

Environment

CloudSOC v2.x

Resolution

Working as designed.