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Unable to ping-test SpanVA system

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Article ID: 172806

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Updated On:

Products

CASB Security Standard CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

Opened CMD prompt; attempted to ping-test the SpanVA system and received complete packet loss return with the following time-out response:

Request timed out

Cause

Confirmed ICMP is disabled on SpanVA systems.

Environment

CloudSOC v2.x

Resolution

Working as designed.

Attachments