IRMConfiguration Fails: Failed to acquire a use license

Products

• Information Centric Security

Issue/Introduction

IRMConfiguration Fails: Failed to acquire a use license

Resolution

Do the following, in order, on the Exchange Server:

1. Disable IRM: "Set-IRMConfiguration -InternalLicensingEnabled $false"
2. Backup and delete the directories in "C:\ProgramData\Microsoft\DRM\Server"

Note: The Server folder is a hidden system folder and you will need to uncheck the "Hide protected operating system files" to view the folder.

3. Reboot
4. Enable IRM: "Set-IRMConfiguration -InternalLicensingEnabled $true"
5. Test IRM: "Test-IRMConfiguration -sender [[email protected]domain.com]"

Ref.:

• http://support.microsoft.com/kb/2805976
• http://blogs.technet.com/b/omers/archive/2014/07/02/adrms-owa-issue-code-2147160062.aspx

If the above solution does not work, do the following:

On Exchange CAS Server, go to C:\ProgramData\Microsoft\DRM and grant "Network Service" account modify access. (Right-click, select Properties and Security)