ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Default message on the e-mail body when you do not have RMS rights


Article ID: 172798


Updated On:


Information Centric Security


That default message can be customized?


That default message can be customized? by changing the user Registry key DownlevelText in HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\DRM (This applies to Office 2016. For Office 2013 it should be HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Common\DRM).

When using ICT, the message can be centrally customized: access the ICT Admin console / System Setup / Encryption tab and edit the Plain Email Text field:


The above applies to e-mails sent from Microsoft Outlook.

For the custom message to reach the recipients, the Exchange server TransportDecryption should be disabled (see how to do it here:

Otherwise, Exchange will replace the custom message by the default before delivering the e-mail to the recipients.