search cancel

Locations to check for RMS functionality

book

Article ID: 172787

calendar_today

Updated On:

Products

Information Centric Security

Issue/Introduction

AD-RMS no working properly. There are 7 main places to check for RMS functionality 

Environment

  • Active Direcotory
  • RMS 

Resolution

  1.  Verify you can reach the following pipeline URLs from an AD RMS client computer:
    • Enterprise publishing:  http(s)://<adrms_cluster_name>/_wmcs/licensing/license.asmx
    • Enterprise certification:  http(s)://<adrms_cluster_name>/_wmcs/certification/certification.asmx                                                                                                                
  2.  Make sure the email address of the client user is configured in Active Directory.  Check using either:
    • Active Directory Users and Computers Console
    • Active Directory Administrative Center                                                                                                                                                                                                          
  3.  Make sure the SCP for AD RMS does not have the port specified within the Address specified for it                                                                                                                           
  4. Verify that when using SSL the certificate is trusted by the AD RMS client                                                                                                                                                                             
  5.  Check that the DRM cache is cleared of any failed installation or configuration changes:
    • you can remove %localAppdata%\Microsoft\DRM directory contents and let them be reacquired by the client.                                                                                         
  6. Check that there are not multiple .GIC or .CLC files installed on the AD RMS client
    • Check the directory %localAppdata%\Microsoft\DRM for multiples of these files
  7. Verify that the IIS application pool is started

    • Go into IIS and expand to the application pools.  Make sure the ones running RMS and RW applications are started