When trying to setup Mobile Encryption for iOS you receive a Connection not available error after entering the Server name, User name and Password.
The error message is as follows where keys.example.com is the Server name that you specify on the Setup page:
Symantec Mobile Encryption for iOS is unable to contact your organization's Symantec Encryption Management Server, keys.example.com
Connection not available
Just like the Symantec Encryption Desktop client, the Mobile Encryption for iOS client needs to connect to Encryption Management Server in order to:
Mobile Encryption for iOS must therefore be able to make an HTTPS connection to the server name that you specify in the Setup page. The setup process for iOS clients is equivalent to the enrollment process of Encryption Desktop clients. The difference is that the iOS clients enroll over the Internet.
Please ensure that the following requirements are met:
Note that if you wish, you can host Web Email Protection and enroll iOS clients using the same interface of an Encryption Management Server.
If you wish to increase security, consider pointing the iOS clients to a firewall or proxy server that will only allow access to connections containing the following connection string:
POST /pgpuniversaldesktop