When you open Symantec Mail Security for Microsoft Exchange (SMSMSE) and click Home an error, 'The report response is invalid' appears.
An error, similar to the following, appears in the Application Event Log:
Time : Thursday, October 18, 2018 3:37:25 PM
Outer Exception Type: System.InvalidOperationException
Outer Exception Message: The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine.
Outer Exception Source: System.Data
---Outer Exception Stack Trace---
at System.Data.OleDb.OleDbServicesWrapper.GetDataSource(OleDbConnectionString constr, DataSourceWrapper& datasrcWrapper)
at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection)
at System.Data.OleDb.OleDbConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.OleDb.OleDbConnection.Open()
at Symantec.Cmaf.Reporting.DataAccess.ReportingDBAccess.SelectHomePageData(VirusStatistics& virusStatistics, Statistics& statistics, ChartData& chartData)
Source : System.Runtime.Remoting.Messaging.StackBuilderSink::_PrivateProcessMessage Thread:18
_PrivateProcessMessage at offset 0 in file:line:column <filename unknown>:0:0
A call to Microsoft MDAC made by SMSMSE returned the message, The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine.
Perform a repair of the Microsoft Access Database Engine 2010 application: