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Symantec Installation Manager (SIM) shows zero licenses used for solutions

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Article ID: 172753

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Updated On:

Products

Symantec Products

Issue/Introduction

Note: License functionality for ITMS solutions remains intact; only view as seen in SIM is affected. To view license used counts, use the Symantec Management Console and navigate to Home > First Time Setup > Solution LIcensing

Error in NS logs:
Unable to load licenses from NS server.
The request failed with HTTP status 403: Forbidden.
   [System.Net.WebException @ System.Web.Services]
   at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName,
Object[] parameters)
   at Altiris.NS.Licensing.LicensingWebServiceProxy.GetLicenseStatus()
   at Symantec.Installation.Model.LicenseManager.
<LoadLicensesFromServer>d__33.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at Symantec.Installation.Model.LicenseManager.LoadFromServer(Func`1 getLicXml)
   at Symantec.Installation.Model.LicenseManager.LoadLicenses()
Exception logged from:
   at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String
strMessage, String category, Exception exception, String footer)
   at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String
category, Exception exception)
   at Symantec.Installation.Model.LicenseManager.LoadLicenses()
   at Symantec.Installation.Model.LicenseManager.RefreshLicenses(Boolean force)
   at System.Threading.Tasks.Task.Execute()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext,
ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext,
ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot)
   at System.Threading.Tasks.Task.ExecuteEntry(Boolean bPreventDoubleExecution)
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
Process: SymantecInstallationManager (5592), Thread ID: 11, Module: 
SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.Model.LicenseManager.LoadLicenses

Cause

SIM remembers SSL configuration that was used during initial ITMS installation and ignores current SSL state.

Environment

Confirmed in SIM version 8.5.3025 and ITMS 8.1 and 8.5 when Require SSL is enabled for the Default Web Site.

Resolution

This issue is resolved with upcoming release of SIM, version 8.5.3212 or greater; until release, workaround is to view license used counts in the console.