ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error "An unknown error occurred while synching"

book

Article ID: 172707

calendar_today

Updated On:

Products

Information Centric Tagging

Issue/Introduction

When trying to add new roles in the Information Centric Tagging (ICT), can create new roles successfully but if tried to Synch new roles it's failing with an error "An unknown error occurred while synching. Please check the error logs for further information.  At the same time can create new classification & able to synch them successfully. Also able to create new rules successfully.

Problem occurs only when synching new roles.

 

 

Cause

  • Enabled debug mode in the IIS, as per the logs there was an AD authentication error.
  • Service account permission are missing on AD organisation unit (OU) created for ICT. 

Environment

  • Windows Server 2016
  • SQL 2014
  • ICT 15.1

Resolution

  • Provide delegated control of OU to service account. Service account used for ICT installation and configuration. 
  • Right click OU, Select 'delegate control' & add service account & provide the following common tasks.
    • Read all user information.
    • Create, delete and manage groups
    • Modify the membership of a group 

Attachments