PAC File Management System Required IP Addresses

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

The client system is unable to download the PAC File from the PAC File Management System and connect to the Web Security Service.

Cause

Network environment or firewall is blocking access to the IP addresses where the PAC File is hosted on PAC File Management System.

Resolution

If your firewall does not allow white-listing "pfms.wss.symantec.com" by DNS, allow the following static IP address: 34.120.17.44 (November 7, 2020).