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Website doesn't load correctly when going through Web Security Service

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Article ID: 172685

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Certain websites don't load correctly and no elements are being blocked through Web Security Service (WSS). When bypassing WSS, the website loads correctly.

Cause

This is likely being caused by a Cross-Origin Resource Sharing (CORS) issue where elements such as style sheets, seemingly from other domains, are being blocked.

Resolution

You must exempt the domain from authentication by adding it to the Auth Exemptions list in the WSS portal:

  1. Go to Service -> Authentication -> Authentication Policy
  2. Click on Add Auth Exemption
  3. Add the website domain to the exemption list.