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Website doesn't load correctly when going through Web Security Service


Article ID: 172685


Updated On:


Web Security Service - WSS


Certain websites don't load correctly and no elements are being blocked through Web Security Service (WSS). When bypassing WSS, the website loads correctly.


This is likely being caused by a Cross-Origin Resource Sharing (CORS) issue where elements such as style sheets, seemingly from other domains, are being blocked.


You must exempt the domain from authentication by adding it to the Auth Exemptions list in the WSS portal:

  1. Go to Service -> Authentication -> Authentication Policy
  2. Click on Add Auth Exemption
  3. Add the website domain to the exemption list.