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Website doesn't load correctly when going through Cloud SWG

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Article ID: 172685

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Certain websites don't load correctly and no elements are being blocked through Cloud SWG (formerly known as WSS). When bypassing Cloud SWG, the website loads correctly.

Cause

This is likely being caused by a Cross-Origin Resource Sharing (CORS) issue where elements such as style sheets, seemingly from other domains, are being blocked.

Resolution

  1. In the Cloud SWG portal, select Identity > Authentication Policy
  2. Under the Global Exemptions Section, Click " + Auth Exemption". The portal displays the Auth: New Exemption Rule

To Add a Destination: 

  • Click " + Add Destination" 
  • Select the desired destination from one or more of the following (Domain/URL, IP/Subnet, Web Application, Category, etc)
  • Click Save

      3. Once Source and Destination have been set, click "Add Rule"

When satisfied, click Activate