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I can't send Endpoint Protection Mobile logs to Support
Article ID: 172674
Updated On:
Products
Endpoint Protection Mobile
Issue/Introduction
In the course of troubleshooting another technical issue with support, logs from your mobile device are requested. You are unable to comply because the option is not available.
Cause
The log submission mechanism relies on have a registered user and device.
During installation the device was not able to auto-login, and a Device ID was not created and registered to a user.
Environment
iOS
Android
Resolution
Continue troubleshooting without mobile device logs.
Feedback
Yes
No
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