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Error: "Failed to install the product MSI 'ESMManager.Msi'."

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Article ID: 172671

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

After failing to install the Symantec Control Compliance Suite (CCS), when a user tries to uninstall the component that was installed, below error occurs:

Failed to install the product MSI 'ESMManager.Msi'.
Failed to install product MSI 'Installing Manager for message based content...'.
The installation activity Getting the DeprecateUnSupportedFeatures from registry... failed to execute.

Failed to install the product MSI 'ESMManager.Msi'.
Failed to install product MSI 'Installing Manager for message based content...'.
The installation activity Getting the DeprecateUnSupportedFeatures from registry... failed to execute.

Cause

A firewall or some security software is blocking communications to and/or from port 5600, 12431 and 1431.

Resolution

  1. Make sure the firewall exceptions and security for all of the ports.
  2. Reinstall CCS