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Long load times for Unified Agent in a specific location
Article ID: 172669
Updated On:
Products
Web Security Service - WSS
Issue/Introduction
Unified agent is experiencing extremely long load times for any internet site. Some sites timeout. Users routed through the Unified Agent through other sites are not affected.
Cause
UDP was blocked on the firewall in the location having the issue.
Environment
Unified Agent
Resolution
For optimum performance, Unified Agent is best with UDP
Enable UDP over port 443 at the firewall.
Attachments
Feedback
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