Reset a forgotten Workflow or ServiceDesk server Administrator User account password?

Products

• Workflow Solution
• ServiceDesk

Issue/Introduction

Administrator User account is the built-in Process Manager Portal administrator account with userid 'admin user' and primary email address of which was set to during installation (default is [email protected]). How to reset a forgotten password for this account?

 

Resolution

Resetting a forgotten password for Administrator User is not recommended and the process can be a little finicky. Before attempting this, make sure you have backup of both database as well as ProcessManager web.config.

1. Replace the admin user password (the binary value containing encrypted password) in the database with a known admin user password. The default 'admin' as password is good for this. Use this query to update the password in the ProcessManager database:

UPDATE [User]
SET
[Password] = 0xc7ad44cbad762a5da0a452f9e854fdc1e0e7a52a38015f23f3eab1d80b931dd472634dfac71cd34ebc35d16ab7fb8a90c81f975113d6c7538dc69dd8de9077ec,
PerUserSalt = 0
WHERE UserID = 'admin user'

Note that after changing the password later, per-user salt will be enabled again.