Software Delivery Installing or Upgrading software fails with exit code 1619

Products

• Software Management Solution
• IT Management Suite

Issue/Introduction

When attempting to upgrade or install software using Software Management (Delivery) the task or policy fails with exit code 1619.

Environment

ITMS 8.x

Software Management Solution 8.x

Cause

This is caused by msiexec being unable to locate the referenced MSI file.

Resolution

Two possible issues:

1. The MSI named in the command-line is mispelled or incorrectly named. For example:
   • msiexec /i agentinstall_x64.msi (incorrect)
   • msiexec /i agentinstall.msi (correct)
2. The path referenced in the command-line is incorrect. For example the root of the package contains a folder, and the folder is not referenced in the command-line. For example:
   1. msiexec /i agentinstall.msi (incorrect)
   2. Agent\msiexec /i agentinstall.msi (correct)

Additional Information

Windows Installer Error 1619 using Software Delivery with a package that contains sub-folders

Software update plug-in isn't getting updated - error code 1619