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Software Delivery Installing or Upgrading software fails with exit code 1619

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Article ID: 172628

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Updated On:

Products

Software Management Solution

Issue/Introduction

When attempting to upgrade or install software using Software Management (Delivery) the task or policy fails with exit code 1619.

Cause

This is caused by msiexec being unable to locate the referenced MSI file.

Resolution

Two possible issues:

  1. The MSI named in the command-line is mispelled or incorrectly named. For example:
    • msiexec /i agentinstall_x64.msi (incorrect)
    • msiexec /i agentinstall.msi (correct)
  2. The path referenced in the command-line is incorrect. For example the root of the package contains a folder, and the folder is not referenced in the command-line. For example:
    1. msiexec /i agentinstall.msi (incorrect)
    2. Agent\msiexec /i agentinstall.msi (correct)