14.2 managed clients show offline in the manager incorrectly

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Article ID: 172626

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrade to the Symantec Endpoint Protection (SEP) client to version 14.2, the client will show offline in the manager when they should show online.  If you restart the SEP master service or reboot the machine the client will appear online for a short duration and eventually show offline.

Review of CVE.log and CVE-actions log, shows large time gaps of no activity or communication with the manager loggged when there should have been expected logging and communication.

Cause

There is a deadlock condition resulting in CVE hang

Environment

  • SEP 14.2 managed client

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2.0.1 (14.2 MP1). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.