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Endpoint Protection 14.2 client is showing offline if host name contains DBCS character

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Article ID: 172623

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrade Symantec Endpoint Protection (SEP) client to 14.2 or newly installed 14.2, SEP client is showing as offline in SEP client GUI. However, SEP clients is showing as online in Symantec Endpoint Protection Manager (SEPM).

Host name of SEP client machine contains DBCS (Double Byte Character Set) character, such as Japanese.

cve.log:

[2018-Jul-26 16:00:25.149763] [DEBUG] Attempting to get Index2.xml file.
[2018-Jul-26 16:00:25.149763] [DEBUG] Current system proxy is:
[2018-Jul-26 16:00:25.149763] [DEBUG] Providing both CAs (In-Memory) to CURL library
[2018-Jul-26 16:00:25.149763] [DEBUG] Setting CURL to use system proxy =
[2018-Jul-26 16:00:25.165376] [DEBUG] CertificateProvider Begins
[2018-Jul-26 16:00:25.165376] [DEBUG] CertificateProvider Finished
[2018-Jul-26 16:00:25.165376] [DEBUG] Received a HTTP_PRECON_FAILED response
[2018-Jul-26 16:00:25.165376] [DEBUG] XYXYXYXYXYXYX  rri PURGED
[2018-Jul-26 16:00:25.165376] [INFO ] Attempting re-registration

exsecars-a.log:

07/26 16:00:24 [4132:6556] <CHttpRequest::HttpExtensionProc> [192.168.2.100] GET h=...
07/26 16:00:24 [4132:6556] <CHttpRequest::HttpExtensionProc> [192.168.2.100] DecodedRequest: l=431&action=12&hostid=19B63D09C0A8026678521A35AC2BA953&chk=C071DD3710265A49A02FAFC3BFE8A5E9&ck=D6C7444C1223B33CBEDCDCED0A877C09&uchk=D448F51D32C4943C873623FA8E824E05&uck=9F821CD81690AA26483C4B28DD596FB6&hid=5BBBF5BEF9AB0193A6C852034A7EA4F7&groupid=B418B17DC0A802663250AAE584C1F2BD&ClientProductVersion=14.2.758.0000&mode=0&hbt=300&as=121&cn=[hex]836583588367313432&lun=[hex]41646D696E6973747261746F72&udn=[hex]4C6F63616C436F6D7075746572
07/26 16:00:24 [4132:6556] Param 12: ใƒ†ใ‚นใƒˆ142
07/26 16:00:24 [4132:6556] SendIndexFileToClient: 192.168.2.100 GetIndex 412 Register again

Environment

Symantec Endpoint Protection 14.2
Host name of SEP client contains DBCS character.

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2 RU2. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.