Azure Securlet activation failed
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Azure Securlet activation failed

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Article ID: 172610

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Securlet SAAS CASB Security Advanced IAAS CASB Gateway Advanced CASB Gateway CASB Audit CASB Security Premium IAAS CASB Securlet IAAS CASB Securlet SAAS With DLP-CDS CASB Advanced Threat Protection

Issue/Introduction

When attempting to activate the Azure Securlet, received a red popup error message. 

Invalid Response: Azure returned invalid response. Please contact the Broadcom support team. Reference: <error string>

Cause

MFA may interfere during activation

Resolution

  1. Disable Multi-Factor Authentication (MFA) to allow Securlet activation. 
  2. Re-enable MFA.
  3. If error persists copy/paste error from red popup window and open a CASB Support case.
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