search cancel

Azure Securlet activation failed

book

Article ID: 172610

calendar_today

Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Securlet SAAS CASB Security Advanced IAAS CASB Gateway Advanced CASB Gateway CASB Audit CASB Security Premium IAAS CASB Securlet IAAS CASB Securlet SAAS With DLP-CDS CASB Advanced Threat Protection

Issue/Introduction

When attempting to activate the Azure Securlet, received a red error message. 

Invalid Response: Azure returned invalid response. Please contact the Elastica support team. Reference: <error string>

Cause

MFA may interfere during activation

Resolution

  1. Disable Multi-Factor Authentication (MFA) to allow Securlet activation. 
  2. Re-enable MFA.

Additional Information

Note: V1 will be discontinued soon. See Release Notes:

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/symantec-cloudsoc/cloud/release-notes/CloudSOC-Release-Notes-Archive/cloudsoc-release-notes-archive/cloudsoc-3150-rn.html

Attachments