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UI Logging shows submit_to_sandbox command does not progress past status code "3: Started"

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Article ID: 172600

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

After upgrading Advanced Threat Protection (ATP) Platform to version 3.2.0, every attempt to manually submit a file to Cynic immediately enters status "3: Started" but does not appear to progress beyond that point.

Cause

Timing issue during startup of the central_manager service.

Environment

ATP version 3.2.0.

Resolution

Please upgrade from ATP 3.x to SEDR 4.0.0.

If you are not able to upgrade immediately, please contact support to confirm and work around this issue.