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UI Logging shows submit_to_sandbox command does not progress past status code "3: Started"
Article ID: 172600
Updated On:
Products
Advanced Threat Protection Platform
Issue/Introduction
After upgrading Advanced Threat Protection (ATP) Platform to version 3.2.0, every attempt to manually submit a file to Cynic immediately enters status "3: Started" but does not appear to progress beyond that point.
Cause
Timing issue during startup of the central_manager service.
Environment
ATP version 3.2.0.
Resolution
Please upgrade from ATP 3.x to SEDR 4.0.0.
If you are not able to upgrade immediately, please contact support to confirm and work around this issue.
Feedback
Yes
No
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