Adding user roles via the primary account

Products

• Email Security.cloud

Issue/Introduction

How to add a role in MessageLabs for one a user or administrator.

Environment

Email Security.cloud

Resolution

Changes to user roles can only be done via the primary login for an account. 

1. Go to Administration > User Management
2. Search for the user needing a change of roles and select the login.
3. Underneath Edit User > User Roles
4. Either a standard role from the system list can be used or a custom role can be created. 
5. Save by clicking "Add Role" or "Append Role" as available.