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Software Management 8.5 - Software portal publishing does not show all the categories and does not add a new category.

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Article ID: 172589

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Updated On:

Products

Software Management Solution

Issue/Introduction

Software portal publishing does not show all the categories and does not add a new category.

Trace message in the Platform log:
GetAvailableCategories,"Could not build list of available categories. An entry with the same key already exists."

Environment

Software Management Solution 8.5

Cause

Known Issue

Resolution

Tentative fix expected in Software Management Solution 8.5 RU1.
WORKAROUND:
Run the following SQL Query to find all categories and determine the duplicate entry.

SELECT * FROM dbo.RM_ResourceSoftware_Type
Order By Name

Delete one of the duplicates via the SMP Console > Manage > All Resources > Default>All Resources > Software Type.

If the Software Type is not visible, click on Default and edit the Filter in the upper right corner.