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BookDisk Creator unable to recreate the Preboot environment package files
Article ID: 172569
Updated On:
Products
Deployment Solution
Cause
The Agent Access Credentials are locked out.
Resolution
The account used under Settings > Agent/Plug-ins > Symantec Management Agent > Settings > Global Agent Settings > Authentication has locked. Go into Active Directory and unlock the account.
Once the account is working again, the Preboot environment can be recreated.
Once the account is working again, the Preboot environment can be recreated.
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