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BookDisk Creator unable to recreate the Preboot environment package files

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Article ID: 172569

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Updated On:

Products

Deployment Solution

Cause

The Agent Access Credentials are locked out.

Resolution

The account used under Settings > Agent/Plug-ins > Symantec Management Agent > Settings > Global Agent Settings > Authentication has locked. Go into Active Directory and unlock the account.

Once the account is working again, the Preboot environment can be recreated.