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Use SymDiag .cloud to Detect ProxySG Technical Issues


Article ID: 172562


Updated On:


ProxySG Software - SGOS


Learn about the Symantec Diagnostic Cloud (SymDiag .cloud) and how to use it to identify common issues in ProxySG

This web service is available at



SymDiag .cloud is a web service which provides self-help diagnostic reports and performance data for Symantec ProxySG.  This service is an implementation modeled on the same diagnostic services provided in the on-premise Symantec Diagnostic Tool (SymDiag).

To make use of this web service it is necessary to produce a file called sysinfo using ProxySG.  To obtain this file visit the url:

https://<ip address of ProxySG>/sysinfo

These instructions are also available on the web service itself.


Supported Products

SymDiag .cloud currently supports the following Symantec products:

  • ProxySG