'Unable to copy installation files' error causes Cloud SWG Auth Connector (BCCA) installation to fail
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Article ID: 172552
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Updated On:
Products
Cloud Secure Web Gateway - Cloud SWG
Issue/Introduction
While installing Cloud SWG (BCCA) Auth Connector, it fails with an error message:
Installation of the ThreatPulse Auth Connector failed. Unable to copy installation files.
![](https://api-broadcomcms-software.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=1537410477289)
Environment
Cloud SWG (Web Security Service)
Auth Connector (BCCA)
Resolution
- Stop all "Auth Connector" services and processes running.
- Delete the Blue Coat Cloud Authentication (BCCA) Auth Connector folder in Program files (inside Blue Coat Systems Folder).
- Reboot to close additional processes using any BCCA folders or services.
- Install the newest version of Auth Connector.
Feedback
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