search cancel

'Unable to copy installation files' error causes Auth Connector installation to fail

book

Article ID: 172552

calendar_today

Updated On:

Products

Web Security Service - WSS

Issue/Introduction

While installing Web Security Service Auth Connector, it fails with an error message.

Installation of the ThreatPulse Auth Connector failed. Unable to copy installation files.

Environment

Web Security Service

Resolution

  1. Stop all "Auth Connector" services and processes running.
  2. Delete the Blue Coat Cloud Authentication (BCCA) Auth Connector folder in Program files (inside Blue Coat Systems Folder).
  3. Reboot to close additional processes using any BCCA folders or services.
  4. Install the newest version of Auth Connector.