HTML email formatting may be hiding the rewritten URL

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Article ID: 172544

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Updated On:

Products

Email Threat Detection and Response

Issue/Introduction

An email in HTML format does not display rewritten URLs by Click-time URL protection service.

Cause

If your email is being displayed in HTML format, it is possible to have the text display a URL or link that is different from the actual destination URL.

 

Resolution

For example, both links were successfully rewritten by the Click-time URL Protection service, but you can only view the rewritten URL when you hover your mouse pointer over the link or inspect the links properties:

 

How to check:

  1. Hover over to the link, the actual link will pop up in the mail client or be displayed on the bottom of the browser.
  2. Right click on the link, copy hyperlink and paste it to any available place. (e.g. text editor).