ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Encryption Management Server cannot start SMTP service

book

Article ID: 172539

calendar_today

Updated On:

Products

Encryption Management Server

Issue/Introduction

On an Encryption Management Server with multiple network interfaces you see an SMTP error in the Mail log. The error can be viewed on the Reporting / Logs page of the administration console when you select Mail as the log. The error occurs when you click the Restart Services button on the System / General Settings page of the administration console.

The Mail log contains errors like this where 10.0.0.10 is the IP address of a network interface running SMTP:
MAIN: Can't start SMTP service on 10.0.0.10:25: Cannot assign requested address
MAIN: Couldn't bind to SMTP port (10.0.0.10:25): Cannot assign requested address
MAIN: Couldn't bind to SMTP port (127.0.0.1:2525): Cannot assign requested address

Cause

The network interface is disconnected. If you ssh to the Encryption Management Server you can run this command to confirm, where eth1 is the interface running SMTP:
ethtool eth1

If the last line of the ethtool command output states the following then the interface is not connected:
Link detected: no

Environment

Encryption Management Server 3.3 and above.

Resolution

Try restarting Encryption Management Server by clicking on the Restart button on the System / General Settings page of the administration console.

If restarting the server does not resolve the issue, the following may apply:

  • The switch port to which the NIC is connected is disabled.
  • The NIC is not patched to a switch.
  • The patch cable has failed.
  • The NIC has failed.