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Domain's Email Data Protection policy is invoked by other domain mails that has no policy defined.

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Article ID: 172533

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Updated On:

Products

Email Security.cloud Email Encryption.cloud

Issue/Introduction

Parent domain (example symantec.com) and child domain (example. abc.symantec.com) are registered to the service.

Environment

Email Security.cloud

Resolution

Create Email Data Protection (DP) policy

  1. Create Policy 1 as a Global or Custom to symantec.com
  2. Set Custom but no policy created to abc.symantec.com
  3. Started email processing by DP then Policy 1 is detected by mails of symantec.com.
    1. No emails of abc.symantec.com expected to detect any DP policy but Policy 1 is detected.

Add a DP policy to child domain and activate it. Any kind of dummy policy will work if you do not have a specific policy to process. For example, a policy with setting [Action: Log Only] does not harm email delivery.

Symantec is aware of this problem and will update this document once a solution is provided. You do not need to create a support case for this problem.

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