Encryption Desktop clients encounter errors when trying to apply their policy, especially if they have been assigned to a different Consumer Group and Policy.
The Encryption Desktop log contains entries similar to the following:
12:11:10 Email Info Group policy has changed to ''
12:11:10 Email Error Error with downloaded License Number: item not found (-11984)
12:11:10 PGP Error Error synchronizing with keys.example.com: Failed to import License Number (-11933)
The XML data that comprises the policy is incomplete and does not contain all the information required, including the name of the policy and the license key.
This can usually be resolved by rebuilding the policy. Log in to the administration console and do the following: