CloudSOC Administrator locked out of Tenant due to IP restrictions

Products

• CASB Security Standard
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

IP restrictions were enabled for CloudSOC tenant and SysAdmins were subsequently blocked out of CloudSOC.

Resolution

If locked out of your CloudSOC tenant due to IP restrictions, open a case with Technical Support and request to remove IP address restrictions. Support will perform this change via backend.