CloudSOC Administrator locked out of Tenant due to IP restrictions
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CloudSOC Administrator locked out of Tenant due to IP restrictions

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Article ID: 172513

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Updated On:

Products

CASB Security Standard CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

IP restrictions were enabled for CloudSOC tenant and SysAdmins were subsequently blocked out of CloudSOC.

Resolution

If locked out of your CloudSOC tenant due to IP restrictions, open a case with Technical Support and request to remove the appropriate IP address restrictions.

The change is verifiable soon after Support performs the correction via CloudSOC backend.

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