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Importing software via Software Library method occurs very slowly and eventually times out

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Article ID: 172479

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Updated On:

Products

Software Management Solution

Issue/Introduction

Importing software via the Software Library method happens very slowly. In some cases or with larger packages the import will timeout. The progress bar's progress may also slow down over time.

Cause

It is possible the services or IIS got in a bad state and caused the issue.

Environment

ITMS 8.x

Resolution

  1. Log onto the Notification Server.
  2. Go into Services Manager and restart the Altiris Service.
  3. Go to a command-prompt (administrator) and type iisrest and hit enter.

If this does not fix the issue, please contact Symantec Support. Collect server logs from %programdata%\Symantec\SMP\Logs to give to Support.

If preferred, the package source can be defined as a location other than Software Library. When software is sourced from the library, the NS creates a copy of the software files and places them in the library. If another source is specified, the package will not be copied over to the Software Library. Doing this has solved issues importing large software packages for some customers.