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Endpoint Protection Manager Database contain broken links

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Article ID: 172476

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Updated On:

Products

Endpoint Protection

Issue/Introduction

SEPM (Symantec Endpoint Protection Manager) Revocation data is not getting download. Database contains broken links.

2018-09-13 06:36:00.099 THREAD 1 WARNING: Following ids are not present in the database.
2018-09-13 06:36:00.101 THREAD 1 WARNING: *********************************************
2018-09-13 06:36:00.101 THREAD 1 WARNING: Link is broken for [3] physical file ids
2018-09-13 06:36:00.102 THREAD 1 WARNING: DatabaseValidationTask> logNodeDetails>> TargetId:[8EB55A56E614BAC4966536A9A816FDD0] TargetType:[LuDownloadedPackage] ObjectTypeName:[ObjReference] ParentObjectTypeName :[PhysicalFile] Parent's TopLevelObject's GUID:[87688E1A788341F9624BA6EB4517D2CF]
2018-09-13 06:36:00.102 THREAD 1 WARNING: DatabaseValidationTask> logNodeDetails>> <?xml version="1.0" encoding="UTF-8"?><PhysicalFile Id="87688E1A788341F9624BA6EB4517D2CF" Name="DownloadedContentFile" Description="SEPM Iron Revocation List 14.0:MicroDefsB.CurDefs:SymAllLanguages" CreationTime="1534747626831" FileName="full.zip" FileLastModifiedTime="1534747626831" FileSize="4876057" FileChecksum="BAF9A9BD1EE054A1FBFF6DA2BA78D5C4" FileType="FULL" NameSpace="schema" _i="8FA64A6283A7D10A48774E66F9EF0227" _t="1534747626832" _d="false" _v="14"><ObjReference Name="full.zip" TargetId="8EB55A56E614BAC4966536A9A816FDD0" TargetType="LuDownloadedPackage" NameSpace="schema" _i="4EBA53A7E35BE6974EE3F6C048AB3F03" _t="1534747626832" _d="false" _v="6"/></PhysicalFile>
2018-09-13 06:36:00.102 THREAD 1 WARNING: DatabaseValidationTask> logNodeDetails>> TargetId:[431493B653576C030321F19DDEDE4287] TargetType:[LuDownloadedPackage] ObjectTypeName:[ObjReference] ParentObjectTypeName :[PhysicalFile] Parent's TopLevelObject's GUID:[45817A0A4E8E76EEFE0E9FB2C2B0A90A]
2018-09-13 06:36:00.103 THREAD 1 WARNING: DatabaseValidationTask> logNodeDetails>> <?xml version="1.0" encoding="UTF-8"?><PhysicalFile Id="45817A0A4E8E76EEFE0E9FB2C2B0A90A" Name="IncRevDeltaContentFile" Description="SEPM Iron Revocation List 14.0:MicroDefsB.CurDefs:SymAllLanguages" CreationTime="1534578457152" FileName="xdelta180817052_To_180817050.dax" FileLastModifiedTime="1534578457152" FileSize="11537" FileChecksum="3F58B4D38D2604AE3E880DEE5BC5B0E7" FileType="INC_REV_DELTA" NameSpace="schema" _i="230ABA550DB3C20CD1C336747035B750" _t="1534578457152" _d="false" _v="14"><ObjReference Name="xdelta180817052_To_180817050.dax" TargetId="431493B653576C030321F19DDEDE4287" TargetType="LuDownloadedPackage" NameSpace="schema" _i="C75B6DCC3BBDDB73F12F5565CB6D852D" _t="1534578457152" _d="false" _v="6"/></PhysicalFile>
2018-09-13 06:36:00.103 THREAD 1 WARNING: DatabaseValidationTask> logNodeDetails>> TargetId:[D67571D55499D5571B5750F755790906] TargetType:[LuDownloadedPackage] ObjectTypeName:[ObjReference] ParentObjectTypeName :[PhysicalFile] Parent's TopLevelObject's GUID:[14F56D878C560830C8B43AB4103EABDF]
2018-09-13 06:36:00.103 THREAD 1 WARNING: DatabaseValidationTask> logNodeDetails>> <?xml version="1.0" encoding="UTF-8"?><PhysicalFile Id="14F56D878C560830C8B43AB4103EABDF" Name="IncFwdDeltaContentFile" Description="SEPM Iron Revocation List 14.0:MicroDefsB.CurDefs:SymAllLanguages" CreationTime="1534578457166" FileName="xdelta180817050_To_180817052.dax" FileLastModifiedTime="1534578457166" FileSize="11500" FileChecksum="BD8D59AAFAAAAD937CB70084E3AFAF9C" FileType="INC_FWD_DELTA" NameSpace="schema" _i="341DAA0107AC83F68AF025AE5CE2B3F7" _t="1534578457166" _d="false" _v="14"><ObjReference Name="xdelta180817050_To_180817052.dax" TargetId="D67571D55499D5571B5750F755790906" TargetType="LuDownloadedPackage" NameSpace="schema" _i="55C37BF8BDDD3BD7DAA9B7DD0BFC9178" _t="1534578457166" _d="false" _v="6"/></PhysicalFile>
2018-09-13 06:36:00.103 THREAD 1 WARNING: *********************************************

2018-09-13 06:36:00.393 THREAD 1 WARNING: DatabaseValidationTask> validate>> Database validation failed. brokenLinkValidationFailed: true, luContentValidationFailed: false

Cause

SEPM Database contains broken links/errors.

Environment

14.2.

Resolution

Contact Symantec Technical Support to validate the issue and further assistance.