ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Endpoint Prevent is not detecting SMTP violations

book

Article ID: 172472

calendar_today

Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

The Data Loss Prevention (DLP) Endpoint Prevent is not detecting SMTP violations.
Using some test data that should trigger an incident, some of the endpoints are not reporting the violation.

Cause

We found two causes:
1. The Endpoint Agent was not installed on the test computer.
2. The Endpoint Agent was disabled on the test computer.

Environment

DLP 14.6 MP2
Could affect any version.

Resolution

Install or enable the Endpoint Agent on the computers on which you want to detect SMTP violations using Endpoint Prevent.