ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error: "Log Collector service configuration failed"


Article ID: 172453


Updated On:


Endpoint Detection and Response Advanced Threat Protection Platform


When using the Log Collector for SEPM embedded database configuration utility to integrate with the ATP or SEDR software, you see an error that the configuration failed.

Error: "Log Collector service configuration failed. Please check the log file for more information."


UAC has been enabled or the user installing the software does not have the required privileges.


If UAC is enabled, you will need to temporarily disable it. The software needs to be installed by a Domain or local administrator using Run as Administrator.