CASB Gsuite Securlet Activation Getting error 500

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

Error 500 when trying to activate the GSuite Securlet

Environment

CASB, Gsuite Securlet 

Cause

 

 

Resolution

Review G Suite Securlet prerequisites and make sure you followed all steps.

The GSuite admin user that is used for the activation should have an email address from the Primary Domain listed in GSuite. Also ensure the GSuite admin has global admin rights.

Ensure the SysAdmin in CloudSOC matches the email address of the GSuite admin. The CloudSOC SysAdmin domain can be a secondary domain in CloudSOC.