Traffic in (IE) Internet Explorer sent to blank page
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Traffic in (IE) Internet Explorer sent to blank page


Article ID: 172446


Updated On:


ASG-S200 ASG-S400 ASG-S500 SG-300 Symantec WebFilter (formerly Blue Coat WebFilter - BCWF) SG-600 Intelligence Services SG-510 SG-810 SG-9000 SG-900 SG-S500 SG-S400 Secure Web Gateway Virtual Appliance SG-S200 ProxySG Software - SGOS SWG VA-100


When browsing the internet with IE v11.0.9600.19100, users are being redirected to the proxy FQDN virtual URL.

This happens when in Transparent proxy using  "origin-cookie-redirect" authentication mode.

Other browsers still work correctly.

Refreshing the address bar URL may allow the page to finally load completely.


This is being caused by a bug that affects the redirects on that IE version, as described by Microsoft:

Cumulative security update for Internet Explorer: August 14, 2018




In order to resolve this, apply update KB 4459022.



Method 1: Microsoft Update

This update is available through Microsoft Update. When you turn on automatic updating, this update will be downloaded and installed automatically.

For more information about how to get security updates automatically, see Windows Update: FAQ.

Note For Windows RT and Windows RT 8.1, this update is available through Microsoft Update only.


Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.