Traffic in Internet Explorer sent to blank page
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Traffic in Internet Explorer sent to blank page


Article ID: 172445


Updated On:


Advanced Secure Gateway Software - ASG Symantec WebFilter (formerly Blue Coat WebFilter - BCWF) Intelligence Services Secure Web Gateway Virtual Appliance ProxySG Software - SGOS


  • When browsing the internet with IE v11.0.9600.19100, users are being redirected to the proxy FQDN virtual URL.
  • This happens when in Transparent proxy using  "origin-cookie-redirect" authentication mode.
  • Other browsers still work correctly.
  • Refreshing the address bar URL may allow the page to finally load completely.


This is being caused by a bug that affects the redirects on that IE version, as described by Microsoft:




In order to resolve this, apply Microsoft update Cumulative update for Internet Explorer: August 30, 2018.

Method 1: Microsoft Update

  • This update is available through Microsoft Update. When you turn on automatic updating, this update will be downloaded and installed automatically.
  • For more information about how to get security updates automatically, see Windows Update: FAQ.
    • Note: For Windows RT and Windows RT 8.1, this update is available through Microsoft Update only.

Method 2: Microsoft Update Catalog