ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Traffic in Internet Explorer sent to blank page

book

Article ID: 172445

calendar_today

Updated On:

Products

Advanced Secure Gateway Software - ASG Symantec WebFilter (formerly Blue Coat WebFilter - BCWF) Intelligence Services Secure Web Gateway Virtual Appliance ProxySG Software - SGOS

Issue/Introduction

  • When browsing the internet with IE v11.0.9600.19100, users are being redirected to the proxy FQDN virtual URL.
  • This happens when in Transparent proxy using  "origin-cookie-redirect" authentication mode.
  • Other browsers still work correctly.
  • Refreshing the address bar URL may allow the page to finally load completely.

Cause

This is being caused by a bug that affects the redirects on that IE version, as described by Microsoft:

 

 

Resolution

In order to resolve this, apply Microsoft update Cumulative update for Internet Explorer: August 30, 2018.

Method 1: Microsoft Update

  • This update is available through Microsoft Update. When you turn on automatic updating, this update will be downloaded and installed automatically.
  • For more information about how to get security updates automatically, see Windows Update: FAQ.
    • Note: For Windows RT and Windows RT 8.1, this update is available through Microsoft Update only.

Method 2: Microsoft Update Catalog