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Malware alert notification is not sent to the recipient when configuration is set to deliver to the Administrator and Recipient.

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Article ID: 172441

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Updated On:

Products

Email Security.cloud

Issue/Introduction

Malware blocked notification is sent only to the Administrator, the recipient does not receive the email under these conditions

  • Malware alert notification for Inbound is configured to deliver to both Administrator and Recipient.
  • Both sender and recipient as same domain/cluster
  • Sender not registered any Outbound route

Environment

Email Security.cloud

Resolution

Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.