Popup window when trying to authenticate through the ProxySG

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

You receive a pop-up window when trying to authenticate through ProxySG or Advanced Secure Gateway (ASG).

Resolution

Please refer to the following articles that apply under specific conditions when clients experience authentication issues:

• Why does the authentication pop-up display?
• Unexpected authentication pop-ups occur when using NTLM proxy authentication
• Authentication pop-up in Mozilla Firefox while using transparent authentication
• Authentication pop-up in Firefox/IE while using IWA in WCCP deployment
• When using IWA authentication, a popup authentication window opens after inactivity timeout expires
• Getting authentication pop-ups when authenticating on a child and a parent (upstream/downstream) proxy
• ProxySG returns an HTTP 401 status code when using a "redirect-based" authentication mode
• Forwarding the client to authenticate on the parent proxy for the HTTPS traffic is not working
• Workgroup users are prompted for authentication when BCAAA is running on a member server
• Authentication pop-ups before streaming video starts to play in transparent deployment
• Receiving an authentication pop-up in Microsoft Edge while going through the ProxySG
• Preventing pop-ups with guest authentication using IWA direct in transparent deployment on the ProxySG