Popup window when trying to authenticate through the Edge SWG (Proxy SG) or ASG

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

You receive a pop-up window when trying to authenticate through Edge SWG (Proxy SG) or Advanced Secure Gateway (ASG).

Resolution

Please refer to the following articles that apply under specific conditions when clients experience authentication issues:

• Why does the authentication pop-up display?
• Unexpected authentication pop-ups occur when using NTLM proxy authentication
• Authentication pop-up in Mozilla Firefox while using transparent authentication
• When using IWA authentication, a popup authentication window opens after inactivity timeout expires
• Getting authentication pop-ups when authenticating on a child and a parent (upstream/downstream) proxy
• ProxySG returns an HTTP 401 status code when using a "redirect-based" authentication mode
• Forwarding the client to authenticate on the parent proxy for the HTTPS traffic is not working
• Set up IWA authentication using BCAAA for Edge SWG
• Receiving an authentication pop-up in Microsoft Edge while going through the ProxySG
• Preventing pop-ups with guest authentication using IWA direct in transparent deployment on the ProxySG
• Unexpected authentication pop-ups occur when using NTLM proxy authentication
• Multiple Authentication Pop-ups in Internet Explorer
• Proxy authentication pop-ups after migrating to a new proxy, linked with only a specific set of client/users