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Administration and Maintenance 101 for ProxySG
Article ID: 172433
Updated On:
Products
ProxySG Software - SGOS
Issue/Introduction
Learn how to configure, administer, and upgrade Symantec ProxySG.
Resolution
Training
- On-demand training for ProxySG - Get free access to on-demand, web-based training modules through the Symantec eLibrary. See the full course list.
Guides
- SGOS Administration Guide (6.7.x)
- SGOS Upgrade/Downgrade WebGuide (5.x and 6.x)
- Browse and download all product documentation for ProxySG.
Upgrade
Authentication
How To
- BCAAA 6.1 Service Requirements
- LDAP Authentication and Authorization
- ProxySG Authentication WebGuide (6.5.x and later)
- Authentication modes for ProxySG deployments
- Configure IWA authentication for ProxySG or Advanced Secure Gateway
- Configure a transparent ProxySG or Advanced Secure Gateway to authenticate users using a HTTPS based virtual URL
- Configure Kerberos authentication for ProxySG or Advanced Secure Gateway
Troubleshooting
- Failure to authenticate a tunneled SSL request
- Implement IWA Direct authentication in a ProxySG appliance
- Users are being prompted to authenticate when going through the ProxySG or Advanced Secure Gateway
- Reports do not show usernames for requests blocked by ProxySG policy
- Client authentication modes - Basic, NTLM, Kerberos
- BCAAA upgrade uninstalls previous versions
- Unable to join ProxySG or Advanced Secure Gateway to domain
Configuration
How To
- Limit and control bandwidth using Bandwidth Management
- Back up and restore the configuration for ProxySG or Advanced Secure Gateway
- Back up the configuration for ProxySG or Advanced Secure Gateway from the command line
- Command Line Interface Reference (v6.5.x)
Unified Agent
- Unified Agent 4.1.x Administration and Deployment Guide
- Unified Agent Local Enforcement 4.9.x Deployment and Administration Guide for Windows
- Create a Unified Agent trace log ProxySG
Management Console
How To
- Supported Java, operating system, and browser versions for SGOS and Advanced Secure Gateway
- How do I reset the console user or enable password on the ProxySG?
Troubleshooting
- Management Console GUI is not loading up
- Java error "bluecoat.sgos.ui.SG_UIApp.class" when loading the ProxySG Management Console
- Updated Java, now having issues logging into Management Console.
Policies
How To
- URLs and IPs used by Skype (consumer version) for ProxySG policy definition
- How to get Ammyy Admin working through Proxy
- ProxySG Appliance Visual Policy Manager Reference
- Content Policy Language Reference (6.7.x)
- Understanding Policy Trace checkpoint timing
- Visual Policy Manager Reference (6.7.x)
- ProxySG ICAP Integration
- Custom exception pages for ProxySG
Troubleshooting
- The ProxySG access logs show that some blocked categories were allowed
- Error: "Content Transformation Error" when browsing videos on YouTube
- Cannot log in to Adobe Creative Cloud in an explicit proxy deployment
- Adobe Creative Cloud does not fully load or icon spins when behind ProxySG
Reverse proxy
How To
- Reverse Proxy Deployment Guide (6.5.x and later)
- Implement FTP Reverse Proxy
- Implementing server portals - TWURL (two way URL rewrite)
- Configure reverse proxy for FTPS
SSL
How To
- Configure SSL interception with Microsoft PKI in an Explicit deployment
- Configure Transparent SSL forward proxy with authenticationa>
Troubleshooting
- Skype for Business cannot log on or connect to meetings through ProxySG or Advanced Secure Gateway
- Error: "The name on the security certificate is invalid or does not match the name of the site" for Autodiscover certificate in Outlook on Office 365
- Error: "NET::ERR_CERT_COMMON_NAME_INVALID" when accessing websites through ProxySG or Advanced Secure Gateway in Chrome version 58 and later
Feedback
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