Uploaded file(s) do not contain a 'flex_logfile' file
Consider the following options to resolve this issue:
1. Configure the output source to generate the UTF-8 file
• This configuration is managed outside the CloudSOC Tenant and supportability for the source is not a Symantec product
2. Use a 3rd party software to convert the file type from the unsupported type to the UTF-8 format
• This software is managed outside the CloudSOC Tenant and supportability for the software is not a Symantec product
Note: For Broadcom products, please contact the support team of the specific software if you would like assistance configuring the output for that specific log file type to be in the UTF-8 format.
Review the log file(s); ensure that they are not generated with any of the content which would render the file unsupported.
For more information, see: