Uploaded file(s) do not contain a 'flex_logfile' file
Consider the following options to resolve this issue:
1. Configure the output source to generate the UTF-8 file
• This configuration is managed outside the CloudSOC Tenant and supportability for the source is not a Symantec product
2. Use a 3rd party software to convert the file type from the unsupported type to the UTF-8 format
• This software is managed outside the CloudSOC Tenant and supportability for the software is not a Symantec product
Note: For sources that are Broadcom-Symantec products please contact the support team of the specific software- if you would like assistance configuring the output for that specific log file type to be in the UTF-8 format.
Review the log file(s); ensure that they are not generated with any of the content which would render the file unsupported.
For more information, see: