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Install and Configure Microsoft Web Server (IIS) on a Windows 2016 Server as a Prerequisite to Configuring a IT Management Suite Site Server


Article ID: 172416


Updated On:


IT Management Suite


You are trying create a Task Server on a Windows 2016 Server. The "Task Service" button is grayed out. Also, you see the following hover message.

Task Service

Requirements:To install the Task Service, the computer must meet the following requirements:

Managed by this Notification Server

The latest version of Symantec Management Agent installed

Microsoft Internet Information Services (IIS) configured.

Microsoft .NET Framework Installed (one of the versions from 4.5.1 to 4.7)

Running on one of the Supported operating systems.


Microsoft deprecated the Application Server Role starting in Windows Server 2012 R2 --> Features Removed or Deprecated in Windows Server 2012 R2.

The needed features are now included with the installation of Web Server (IIS). 


Windows Server 2016

Symantec IT Management Suite 8.x


On your Site Server open the "Server Manager" and click on "Add roles and features". You will see the following.

Click "Next"

Choose "Role-based or feature-based installation" and click "Next"

Select the Site Server from the "Server Pool" and click "Next"

Check the "Web Server (IIS)" box.


The following appears. 

Click on "Add Features".

Click "Next". The following will appear.

Click "Next". The following will appear.

Click "Next". The following will appear.

Click "Next". The following will appear.

Click "Next". The install will begin. When it is finished you will see the following.

Click "Close" and then restart the server.

Now when you open the Symantec Management Console and go to Settings>Notification Server>Site Servers, click New>Site Server, choose your server you will see that the "Task Service" box is no longer grayed out.