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CASB CloudSOC Securlet Rescan button is disabled
Article ID: 172415
Updated On:
Products
CASB Security Standard
CASB Security Premium
CASB Security Advanced
CASB Audit
CASB Gateway
CASB Gateway Advanced
Data Loss Prevention Cloud Package
Issue/Introduction
Cannot click the Rescan button on the Securlet because it is greyed out.
Cause
- The scan is complete and there is nothing to scan.
- Rescan will only target exposed content and not all documents in the cloud service.
Resolution
- Create a ContentIQ profile with some harmless rules. Such as a trivial regex that documents are unlikely match (e.g. "^abcdef$"). Make sure that the profile is saved with "Include in Securlet Scan" as ON.
- Then go to the Securlet dashboard and click on "Options" drop-down. The menu should show an option called "Scan Now". This option may appear initially as grayed/disabled but should soon get enabled after a 5 second delay.
- Click on this choice to trigger a complete download and rescan of the documents.
- (NOTE: Please exercise this option with caution as it has performance and cost implications for Elastica as well decreased throughput for other customers)
Feedback
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