CASB CloudSOC Securlet Rescan button is disabled

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

Cannot click the Rescan button on the Securlet because it is greyed out. 

Cause

• The scan is complete and there is nothing to scan. 
• Rescan will only target exposed content and not all documents in the cloud service. 

Resolution

Use DLP Enforce to update any DLP policy that would trigger content inspection.

Then go to the associated Securlet dashboard in CloudSOC and click on "Re-Scan Content".

In example below in CloudSOC we navigated to Securlet / Box dashboard. Same concept with other SaaS App Securlets