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CloudSOC email, users are not active

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Article ID: 172408

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Updated On:

Products

CASB Security Advanced CASB Security Standard CASB Security Premium CASB Securlet SAAS

Issue/Introduction

CloudSOC
SpanVA Directory Sync (DSS)
User administration

  • Use DSS to import users into CloudSOC.
  • Some users show as inactive, and others show as active.

Cause

Importing users via multiple securlets as well as DSS Directory Sync can cause a user to have multiple email addresses under the same name.

One of the users could be listed as active while the other is inactive.

 

 

Resolution

When importing the users, be sure to enable Import as active users during securlet activation.

If users are already in CloudSOC as inactive, enabling this feature will activate them and allow email to work correctly.